Return & Refund

Q: What is your return policy?
A: For returns of non-quality reasons, the customer needs to bear the freight of returning to the Hong Kong warehouse.
Learn more about the return policy: https://emmaclothcom.myshopify.com/pages/return-policy.

Q: How to apply for a return or refund?
A: Please note that customers could not operate this by themselves.
Please contact your representative or email us with clear reasons stated.

Q: Can I exchange the size/color of the products after receiving the order?
A: Applying for an exchange would be rather time-consuming. 

So we suggest that customers place a new order for the correct items.

Q: Is the return free?

A: Sorry that we now only provide free return for products with quality problems.

But before applying for the return, we hope that customers could contact the representative or email us for a better solution

Q: What if I received wrong items?

A: We do apologize for the inconvenience, kindly suggest that you could contact your representative or email us to check for details if necessary.

Note: here are some info needed:

1. picture of the wrong item you received
2. information of the original item.